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Frequently Asked Questions At Arkansas Playground
Here at Arkansas Playground, we understand that you might have questions about our playground equipment, services, and policies. We're committed to providing you with all the information you need to make informed decisions about our products.
Installations
We do not offer installations of equipment. If using playground equipment for public use. If using playground equipment for public use, ensure compliance with CPSC Guidelines: (Consumer Product Safety Commission) to meet safety standards. Here
Returns and Warranty
For returns or warranty claims, please contact Arkansas Playgrounds LLC. Returns are only accepted if: The product is defective or faulty. The product arrived damaged. All returns must be approved prior to processing.
How To Receive Equipment
All orders with specialized shipping needs will include detailed instructions.Unless a loading dock is available, shipments will be delivered via curbside delivery.For larger commercial play systems, having a forklift on-site is highly recommended to ensure smooth unloading. In some cases, crates and pallets can be unloaded manually, but using a forklift is the most efficient method and helps avoid potential detention fees if unloading takes longer than three hours.If you need a quick-ship item to arrive separately, please contact us—additional shipping fees may apply.
For Public Use Of Playground Equipment
- CPSC Guidelines: Consumer Product Safety Commission -If using playground equipment for public use, ensure compliance with CPSC Guidelines: (Consumer Product Safety Commission) to meet safety standards. Here
Shipping: Frequently Asked Questions
At Arkansas Playgrounds, we know you may have questions about our shipping process, delivery options, and policies. We're dedicated to providing clear and detailed information to help you plan for the arrival of your playground equipment.
Shipping Information
Once your order has shipped, you will receive tracking information along with important unloading instructions.Shipping timelines are estimates and not guaranteed.Transit times can take up to 10 days, depending on the carrier and destination.If you order multiple items from the same manufacturer, they will ship based on the longest lead time. If you need a quick-ship item to arrive separately, please contact us—additional shipping fees may apply.
How Will I Know When My Delivery Will Arrive?
The trucking company will contact the phone number provided on your order to schedule a delivery. Deliveries are made on weekdays during normal business hours. You may request a call from the driver about 30 minutes before arrival when scheduling your delivery appointment to avoid unnecessary waiting.
Where Do You Ship?
We currently ship to the contiguous U.S. (the lower 48 states). At this time, we do not offer international shipping or shipping to non-mainland locations.
When Will My Order Ship?
Once your order has shipped, you will receive tracking information along with unloading instructions. While we aim to ship as quickly as possible, shipping timelines are estimates and not guaranteed. Transit times can take up to 10 days. If you order multiple products from the same manufacturer, they will ship based on the longest lead time.
How Should I Prepare to Receive My Equipment?
All shipments come with specific unloading instructions based on your order. You will receive custom delivery instructions detailing what to expect and how to prepare. Unless you have a loading dock, your order will be delivered via curbside delivery. For larger commercial play systems, we recommend having a forklift on-site to facilitate unloading. While crates and pallets can sometimes be unloaded manually, using a forklift is the fastest and most efficient method and helps prevent potential detention fees for unloading delays beyond three hours.
Can I Ship to a Residential Address?
Yes, we can ship to residential addresses. However, please note that large commercial playground equipment may require special unloading accommodations, such as a forklift or liftgate service. Additional fees may apply for residential deliveries.